ATTITUDES HAIR STUDIO
|Posted on 22 August, 2021 at 14:30|
Being a small business owner, especially in this pandemic, is overwheling one can say at the least. Depending on your own merrit to support your family in a time of uncertainty can take a toll on your health and well beiing. As you go thru your day to day activites as a repair technician, a salon owner or even a well established local eatery, one thing you know for sure is that your talent and determination can always be used to survuve. But wait! You receive an email for your business account with Google and pow! it says: "you have received a new review". Your mind wonders to everything you have said and done on that day and of course you have recived that 1-star. Google reviews, no matter if they are good, bad, fake or irrelevant take a toll on businesses, especially small ones who thrive on word of mouth and social media.
My salon has been attacked by fake and bad reviews. Google supervisors and support teams have been notified constantly regarding the fake and outlandish things people say regarding my salon. As a business owner, not only do you stay true to your craft, you also stand by your work and products that you produce. A bad review doesn't just take your rating down, it also leaves doubt in a consumer's mind regarding your services.
The good reviews will come automatically and authentically. Tip #1: Ask long time customers and clients to leave a review. most older clients are not Google savy and asking them to leave a review for yor business can only ensure an authentic and positive post for consumers to read. Tip #2: Make sure to respond to every review. Acknowleging the review no matter if its good or bad, shows the consume that you are invested in your business and you are aware of the praise or criticism that you have received. Tip 3#: make sure to do research on all fake or outlandish reviews. There are legal methods attorneys can take to ensure that you are compensatd or the review is fined regarding their lies and deceit. If those fake reviews are affecting your business fiancially, your mental health and well-being you can be awarded compenstion from the person who lef thet false review and Google.
Ms. Tasha B. Salon Owner/Licensed Cosmetologist